Development of Additional (Non-Tariff) Services

Development of additional (non-tariff) services is one of Rosseti Kuban’s priorities.

In this regard, Rosseti Kuban’s key goals are to expand the market share of additional (non-tariff) services and non-tariff revenues, improve service accessibility and commercialise consumer engagement procedures.

Rosseti Kuban provides a full range of services in accordance with the Unified Consolidated List of Additional (Non-Tariff) Services for Consumers approved by Rosseti, PJSC.

Rosseti Kuban carried out a variety of steps in 2022 as part of the development of additional services:

• Company’s branches established non-tariff services divisions and groups within their customer relations units. The staffing schedules of the Company’s branches were changed. These units are responsible for organising and coordinating the provision of additional (non-tariff) services
• Training seminars were organised and conducted in the area of additional services
• The regulations on the process of implementing additional (non-tariff) services were updated
• Advertising and information activities were implemented to raise consumer awareness of the additional services provided by the Company
• Centralised supply of material and technical resources was organised according to the needs defined on the basis of requests from the Company’s branches. Framework agreements were concluded for the supply of materials for additional services
• New types of additional services were introduced

Revenue from additional services increased significantly over the prior year as a result of the methodical development of new services.

Dmitry Goryachev Head of Non-Tariff Service Development Department

Maintenance and repair services, diagnostics and testing, construction and installation, renovation and retrofitting of consumers’ power grid facilities, services for placement of telecommunications equipment, including fibre-optic communication lines, services for electricity consumption limitation (restoration) were the key contributors to the revenue in 2022.

The price list for additional (non-tariff) services was updated in 2022; according to it, the Company provides a full range of services required by consumers in the power supply process; to date, the price list includes 485 services.